Helpdesk - Here to Support You!
Description
Our Helpdesk - Briefly Explained
Competent and fast support for our corporate customers. We support you with skilled professionals and ensure effective solutions for technical problems. Our staff is technically proficient, always up to date, and offers transparent communication.
Through this dedicated service, we help minimize downtime and optimize our customers' business operations.
Service Level Agreement (SLA)
Our helpdesk is available to our corporate customers by phone, email, or support portal. Once registered in the support portal, users can create, track, or adjust tickets. Any response times are regulated by Service Level Agreements (SLA).
Upon the conclusion of the SLA, the contact numbers for VIP support will be made available. The SLA entitles you to prioritized support and direct access to the helpdesk by phone. Without an SLA, response times are not guaranteed, and requests will be handled on a "best effort" basis.
Software
Remote Support
If you are asked by one of our helpdesk staff to establish a remote support connection, please click on the following link: Team Viewer (Remote Support).
Team Viewer (Remote Support)
FortiClient VPN
The pure VPN version of FortiClient offers SSL VPN and IPSec VPN but does not include support.
Version 7.0.9 (Windows): FortiClientVPNSetup_7.0.9.0493_x64
Version 7.0.9 (MacOS): FortiClientVPNSetup_7.0.9.0360_macosx
WWS24 E-Mail
Webmail
Configuration
The following parameters are required to configure the WWS24 email account:
User Data
Username: [felix.muster@wws24.ch]
Password:
Incoming Mail Settings with SSL Encryption
POP3: pop3s.wws24.ch (Port 995)
IMAP4: imaps.wws24.ch (Port 993)
Outgoing Mail Settings with TLS Encryption
SMTP: smtps.wws24.ch (Port 587)